FAQs
How long have you been doing this type of work?
I have been working with wood for 18 years. See Our work for examples.
How far do you travel?
My workshop is in Newton-by-the-Sea and I travel throughout Northumberland; from Morpeth in the South to Berwick in the North and Wooler in the West. I may go further depending on the project. At particular request I have carried out commissions in Reykjavik, Iceland and Zermatt, Switzerland.
Do you offer a guarantee?
I only have interest in producing high quality work. I am confident that all my work will be as a minimum satisfactory to each client. Please see my testimonials. A written guarantee may be produced upon request.
Do you have a showroom I can visit?
I have a workshop but don't have a showroom. You can however see examples of our work on our website. Otherwise do contact us because we may have relevant examples of my work on our database.
Is my project too big (or too small!)?
I have carried out work on a variety of different sized projects. Some Clients deliberately initially commission us to do a small job before committing to a bigger job. I have a team of other specialists on hand if required. Please contact us to check whether we can manage the size of your project.
I need some work done urgently. Can you do it?
I have carried out emergency work on the same day. My availability to do this will depend on the size and location of the job and my work programme at the time. It is best to book us as well in advance as possible but I am always prepared to do whatever possible to help solve a problem and leave the Client happy. Please contact us to find out if we can fit you in.
I want some work done but don’t know exactly what my options are. Do I have to work it all out before contacting you?
Many Clients are not aware of the range of solutions to particular problems or improvements when they start. If required, and depending on the project, I can offer creative and flexible design solutions which are not always apparent to the Client. If you are unsure of your options please contact us so we can advise early on in the project in order to use time and resources efficiently.
Do you have any references?
Please see my list of testimonials. If you wish to speak directly to any of these people or any of my other Clients for whom I have delivered a project similar to yours please contact us and we can put you in touch for direct feedback.